Customer Philosophy
Purpose
Explain how we deliver a 5‑star experience consistently.
Our 5‑Star Promise
- Fast & Friendly: We answer quickly and treat every customer with respect.
- Clear Expectations: We confirm date, time, price, scope, and prep steps.
- No Surprises: We communicate changes proactively and document everything.
- Quality Work: Licensed technicians, safe products, tidy job sites.
- Follow-Through: We send reports/invoices promptly and handle questions fast.
Customer Touchpoints (Examples)
| Stage | What Good Looks Like |
|---|---|
| Enquiry | Friendly greeting, confident answers, accurate quote timeframes |
| Booking | Written confirmation with date/time, price, and preparation notes |
| Service Day | On-time arrival, clear introduction, tidy and respectful work |
| After Service | Same-day invoice/report, simple next steps, renewals scheduled |
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