Incentives & Recognition
Purpose
Reward great work, celebrate wins, and encourage the right behaviours.
Current Incentives
| Incentive | Details | Eligibility |
|---|---|---|
| Birthday Bonus | $100 AUD paid during your birthday month | All employees |
| IBC Bookings Bonus | $1 per IBC booking (Inbound Call Booked) | Customer Service / eligible roles |
| Technicians – Upsell | 5% of sale value for any upsold service | Technicians |
| Technicians – Termite Barriers | 2.5% of sale value (includes installation) | Technicians |
| Employee of the Month | $50 AUD + recognition in Monthly All-Hands | All employees |
Recognition Channels
- Teams Shout-Outs: Team Leader posts monthly highlights.
- All-Hands: Recognise top performance and customer praise.
- Peer Nominations: Anyone can nominate a colleague who went above and beyond.
How to Qualify
- Consistent 5-star behaviours (see Customer Philosophy).
- Meeting or exceeding role KPIs (see Staff Expectations & Goals).
- Demonstrating our values in day-to-day work (see Company Culture & Values).
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