Meet the Team

Purpose

To introduce the dedicated people who make Pro Pest Control Brisbane run every day – from our Philippines-based operations team to our on-the-ground Australian technicians.


Our Offshore Powerhouse – Philippines Team

Our Philippines team is more than just remote support – they are the engine room of our operations. Every call answered, every booking confirmed, every follow-up sent, and every report delivered on time has their fingerprints on it. They are skilled professionals who work with speed, accuracy, and care, ensuring that our customers receive the seamless 5-star experience we promise.

From managing complex schedules and chasing down renewals, to making sure our technicians have all the right details before a job, the PH team keeps every moving part of our business running smoothly. They are our partners in excellence, and we value them as much as our local staff on the ground in Brisbane.

Philippines Team Snapshot

 

Philippines Team Snapshot

Name Function Primary Responsibilities Tools
Grace & Anne Customer Service Inbound enquiries, booking support, email/SMS follow-ups Gmail, Teams, ServiceM8, 3CX
Anthony Renewals & Retention Outbound renewals, scheduling, reminders, record updates Monday CRM, Gmail, Teams
John Commercial Sales Support Lead capture, quote support, appointment setting Monday CRM, Teams, Gmail
Sandra Accounts Support Payment follow-up, invoice queries, collections coordination Gmail, Teams, 3CX
Alex Team Leader Oversees PH operations, coordinates with AU management, ensures KPI targets and quality standards are met All company platforms, reporting dashboards, Teams

Our On-the-Ground Experts – Australian Technicians

Our Australian technicians are the face of Pro Pest Control Brisbane.

They bring our promises to life by delivering high-quality pest control services directly to homes and businesses. While our Philippines team keeps the operations running, our technicians are out in the field every day – inspecting, treating, and ensuring our customers are safe and pest-free.

Because our operations team works remotely, communication is critical.

We make it a priority to go the extra mile in engaging with our technicians – not only to pass on essential job information, but also to encourage, motivate, and recognise their hard work.

This positive, ongoing connection keeps the team united and committed to delivering the very best service.

 

Australian Technicians Snapshot

Name Role License Duties Location
Sonny Full Time Timber Pest Technician General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers Southside Brisbane
Travis Full Time Timber Pest Technician General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers Southside Brisbane
Binod (Ben) Permanent Part Time Pest Technician General Pest Control, Commercial Pest Control Southside Brisbane
David Casual Timber Pest Technician General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers Northside Brisbane
Rahul Contractor Timber Pest Technician General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers Northside & Southside Brisbane

 

 

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