Meet the Team
Purpose
To introduce the dedicated people who make Pro Pest Control Brisbane run every day – from our Philippines-based operations team to our on-the-ground Australian technicians.
Our Offshore Powerhouse – Philippines Team
Our Philippines team is more than just remote support – they are the engine room of our operations. Every call answered, every booking confirmed, every follow-up sent, and every report delivered on time has their fingerprints on it. They are skilled professionals who work with speed, accuracy, and care, ensuring that our customers receive the seamless 5-star experience we promise.
From managing complex schedules and chasing down renewals, to making sure our technicians have all the right details before a job, the PH team keeps every moving part of our business running smoothly. They are our partners in excellence, and we value them as much as our local staff on the ground in Brisbane.
Philippines Team Snapshot
Philippines Team Snapshot
| Name | Function | Primary Responsibilities | Tools |
|---|---|---|---|
| Grace & Anne | Customer Service | Inbound enquiries, booking support, email/SMS follow-ups | Gmail, Teams, ServiceM8, 3CX |
| Anthony | Renewals & Retention | Outbound renewals, scheduling, reminders, record updates | Monday CRM, Gmail, Teams |
| John | Commercial Sales Support | Lead capture, quote support, appointment setting | Monday CRM, Teams, Gmail |
| Sandra | Accounts Support | Payment follow-up, invoice queries, collections coordination | Gmail, Teams, 3CX |
| Alex | Team Leader | Oversees PH operations, coordinates with AU management, ensures KPI targets and quality standards are met | All company platforms, reporting dashboards, Teams |
Our On-the-Ground Experts – Australian Technicians
Our Australian technicians are the face of Pro Pest Control Brisbane.
They bring our promises to life by delivering high-quality pest control services directly to homes and businesses. While our Philippines team keeps the operations running, our technicians are out in the field every day – inspecting, treating, and ensuring our customers are safe and pest-free.
Because our operations team works remotely, communication is critical.
We make it a priority to go the extra mile in engaging with our technicians – not only to pass on essential job information, but also to encourage, motivate, and recognise their hard work.
This positive, ongoing connection keeps the team united and committed to delivering the very best service.
Australian Technicians Snapshot
| Name | Role | License | Duties | Location |
|---|---|---|---|---|
| Sonny | Full Time | Timber Pest Technician | General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers | Southside Brisbane |
| Travis | Full Time | Timber Pest Technician | General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers | Southside Brisbane |
| Binod (Ben) | Permanent Part Time | Pest Technician | General Pest Control, Commercial Pest Control | Southside Brisbane |
| David | Casual | Timber Pest Technician | General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers | Northside Brisbane |
| Rahul | Contractor | Timber Pest Technician | General Pest Control, Commercial Pest Control, Termite Inspections, Termite Barriers | Northside & Southside Brisbane |
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