Staff Communications – Microsoft Teams
Purpose
Keep communication fast, clear, and professional using our Teams channels. This page sets the standards for messaging and updates.
Channels & Use
- Technicians Room: day-to-day updates, questions, photos.
- Jobs/Projects: specific job threads for complex work.
- Safety: incidents, near misses, safety alerts.
Status & Availability
- Set status if off the road or unavailable; update when back online.
- Share delays early (traffic, weather, breakdowns) and update ETAs.
Updates & Escalations
- Post job blockers with photos and a brief description; include job number and address.
- Tag your Team Leader for urgent help; use calls for immediate situations.
Message Templates
- Delay: “Job 12345 – 22 King St: running 15 mins late (traffic). New ETA 10:45. No safety issues.”
- Hazard: “Job 67890 – live wires in roof void. Stopped work. Request advice/contractor.”
- Finish: “Job 54321 completed. Photos and notes uploaded. Client briefed on after-care.”
Do & Don’t
| Do | Don’t |
|---|---|
| Be concise, polite, professional | Share client data in public channels |
| Use photos to explain issues | Ignore safety or incident reporting |
| Confirm actions taken and next steps | Leave questions hanging—loop back |
| Tag people who need to act | Tag everyone for non-urgent items |